Support

Questions, problems, or requests about your data. We answer every message.

Common questions

What if a Nudge is too difficult?

You can skip it. Then choose "Take it easier" for a Nudge better matched to your confidence level.

Can I change my Nudge?

Yes. If a Nudge doesn't work for your situation, skip it and you'll receive another challenge right away.

Can I skip to max difficulty?

No. You work your way up gradually. Nudge is designed to increase difficulty slowly so challenges stay achievable and build real confidence over time.

How do I cancel my subscription?

In the app, go to Profile, then Subscription, and tap "Cancel subscription". That opens Apple's subscription page, where you can cancel. You can also open Settings on your iPhone, tap your name, then Subscriptions. You keep access until the end of the period you have paid for.

How do I get a refund?

Purchases are made through Apple, so refunds are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase.

How do I restore a purchase on a new device?

Sign in with the same Apple Account, then go to Profile, Subscription, and tap "Restore Purchases".

How do I delete my account?

In the app, go to Profile, then Settings, and tap "Delete my account". This removes your progress, your tree, and your account. It cannot be undone. An active subscription is not cancelled by deleting your account, so cancel it through Apple first if you no longer want it. You can also email us and we will delete it for you.

How do I get a copy of my data?

Email us from the address you would like the copy sent to. We will reply within 30 days. See the privacy policy for everything we hold.

Is Nudge a treatment for social anxiety?

No. Nudge is a self-guided practice tool, not therapy or medical advice. If social anxiety is seriously affecting your life, please talk to a doctor or a mental health professional. If you are in immediate danger, contact your local emergency services.